Housing Counseling

LaFHAC’s certified Housing Counselor offers free counseling to homeowners in the New Orleans area around a variety of post-purchase issues. Please note: Due to staff capacity, our foreclosure intervention intakes will take place only on Fridays. If you are not able to obtain an appointment within the month, please feel free to visit other HUD Approved Community Agencies who have similar mortgage assistance programs. For a list of agencies near you, please click here


  • Foreclosure prevention, delinquency and default counseling
  • Budget and credit counseling
  • Assistance negotiating with lenders for affordable forbearance plans, loan modifications, partial claims, loan payoffs and other loan repayment options
  • Assistance negotiating with lenders to release insurance claim funds
  • Assistance resolving disputes over escrow accounts, late fees, and improper credit reporting
  • Attorney and refinancing referrals


  • Assistance understanding the insurance claim process and insurance policies
  • Document requests
  • Attorney referrals for unresolved insurance claims
  • Advising on the purchase of homeowners and flood insurance

Other Recovery Issues​

  • Contractor advice and assistance with Attorney General and Better Business Bureau complaints
  • Homestead exemption and property tax advising

Forms & Checklists

Forms may be brought in during your appointment, faxed to 504-684-5685 or emailed to counselor [at] lafairhousing.org.

What are my options?

Download this PDF to learn about foreclosure prevention options.

Lending Discrimination

Click to learn about lending discrimination and our campaign to avoid it. If you suspect that you have been a victim of a mortgage scam or unjustly denied a home loan, click HERE to file a discrimination complaint or call us at (504) 596-2100.